{"id":4067,"date":"2025-06-25T14:33:00","date_gmt":"2025-06-25T14:33:00","guid":{"rendered":"https:\/\/albascan.com.al\/automated-queue-management-in-hospitals-and-distributed-laboratories\/"},"modified":"2025-10-15T11:51:11","modified_gmt":"2025-10-15T11:51:11","slug":"automated-queue-management-in-hospitals-and-distributed-laboratories","status":"publish","type":"post","link":"https:\/\/albascan.com.al\/en\/automated-queue-management-in-hospitals-and-distributed-laboratories\/","title":{"rendered":"Automated Queue Management in Hospitals and Distributed Laboratories."},"content":{"rendered":"\n<p>Client: Medical analysis laboratory<br\/>Implementation Year: 2024<br\/>Location: Distributed in several cities in Albania<\/p>\n\n<p><strong>CHALLENGES<\/strong><\/p>\n\n<p>Medical services are provided to a large number of patients every day, in geographically dispersed institutions. Specific challenges included: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>The need for structured management of patient waiting times at information and service counters;<\/li>\n\n\n\n<li>Technical coordination between dozens of different institutions with heterogeneous infrastructure;<\/li>\n\n\n\n<li>The requirement for real-time monitoring and detailed reporting on patient flow, average waiting time, and service performance;<\/li>\n\n\n\n<li>Facilitating the patient experience and reducing confusion and congestion at counters.<\/li>\n<\/ul>\n\n<p><\/p>\n\n<p><strong>The solution from Albascan<\/strong><\/p>\n\n<p>Albascan implemented an advanced Queue Management System, designed to improve efficiency and transparency at all points of service:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Electronic ticket distribution kiosks with a number for each patient;<\/li>\n\n\n\n<li>Information screens and visual signage, for calling the queue and patient orientation;<\/li>\n\n\n\n<li>Integration of all service points into a centralized platform, accessible by management and administrative staff;<\/li>\n\n\n\n<li>Monitoring panel for the administrator, with automatic reporting functions on:<ul><li>Total number of customers per day;<\/li><\/ul><ul><li>Average waiting time;<\/li><\/ul><ul><li>Service duration per counter;<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>Changes during the day or week;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Training local staff to use and interact with the system intuitively and efficiently.<\/li>\n<\/ul>\n\n<p><\/p>\n\n<p><strong>Results<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Improved organization of patient queues at all counters;<\/li>\n\n\n\n<li>Significant reduction in waiting times and stress for patients in medical settings;<\/li>\n\n\n\n<li>Centralized and real-time reporting, enabling management to take measures for operational improvement;<\/li>\n\n\n\n<li>Scalable solution, which can be easily adopted by other medical institutions in the public or private network.<\/li>\n<\/ul>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Client: Medical analysis laboratoryImplementation Year: 2024Location: Distributed in several cities in Albania CHALLENGES Medical services are provided to a large number of patients every day, in geographically dispersed institutions. Specific challenges included: The solution from Albascan Albascan implemented an advanced Queue Management System, designed to improve efficiency and transparency at all points of service: Results<\/p>\n","protected":false},"author":2,"featured_media":2694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[819],"tags":[],"class_list":["post-4067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/posts\/4067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/comments?post=4067"}],"version-history":[{"count":1,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/posts\/4067\/revisions"}],"predecessor-version":[{"id":4068,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/posts\/4067\/revisions\/4068"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/media\/2694"}],"wp:attachment":[{"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/media?parent=4067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/categories?post=4067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/albascan.com.al\/en\/wp-json\/wp\/v2\/tags?post=4067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}