Client: Medical analysis laboratory
Implementation Year: 2024
Location: Distributed in several cities in Albania
CHALLENGES
Medical services are provided to a large number of patients every day, in geographically dispersed institutions. Specific challenges included:
- The need for structured management of patient waiting times at information and service counters;
- Technical coordination between dozens of different institutions with heterogeneous infrastructure;
- The requirement for real-time monitoring and detailed reporting on patient flow, average waiting time, and service performance;
- Facilitating the patient experience and reducing confusion and congestion at counters.
The solution from Albascan
Albascan implemented an advanced Queue Management System, designed to improve efficiency and transparency at all points of service:
- Electronic ticket distribution kiosks with a number for each patient;
- Information screens and visual signage, for calling the queue and patient orientation;
- Integration of all service points into a centralized platform, accessible by management and administrative staff;
- Monitoring panel for the administrator, with automatic reporting functions on:
- Total number of customers per day;
- Average waiting time;
- Service duration per counter;
- Changes during the day or week;
- Training local staff to use and interact with the system intuitively and efficiently.
Results
- Improved organization of patient queues at all counters;
- Significant reduction in waiting times and stress for patients in medical settings;
- Centralized and real-time reporting, enabling management to take measures for operational improvement;
- Scalable solution, which can be easily adopted by other medical institutions in the public or private network.
